Unlocking Possibilities Through Process Improvement

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    • Non-member - Free!
    • ALI Cohort 2 - Free!
    • S/THOs and Executive Team - Free!
    • ASTHO Staff - Free!
    • Board of Directors - Free!
    • Senior Deputies - Free!

Session Description: ASTHO engaged the Puerto Rico Department of Health and the U.S. Virgin Islands Department of Health by providing technical assistance and capacity building to improve business processes. Each agency selected three key business processes including procurement, payment processing, travel, recruitment, and expenditure review, unique to their needs in enhancing improvements to spend down federal funds effectively and efficiently. At this session, speakers from each agency share their journey, best practices, lessons learned, and recommendations. The lessons learned in the U.S. Atlantic Territories are applicable to every jurisdiction and can help better prepare participants for future funding that addresses public health emergencies. A forum discussion with participants and subject matter experts follows the presentations.

Target Audience: State and territorial health agency staff in the following areas- grants and contracts, finance, human resources, performance improvement, accreditation coordination.


  • Identify the benefits of conducting process improvement activities within a state or territorial health agency.
  • Provide process improvement best practices, practical application, and lessons learned from the Atlantic territories that can be applied to any jurisdiction.
  • Provide a forum for discussion and learning and encourage the use of process improvement tools and techniques in state or territorial health agencies.


Unlocking Possibilities Through Process Improvement Recording
Open to view video.
Open to view video.